Shipping & Returns

category-pages-2-.png

AUSTRALIA POST DELAYS
Please note that we are finding some Australia Post deliveries are being delayed due to major COVID-19 disruptions. This is due to a combination of higher than usual demand for package delivery and Australia Post service disruptions associated with COVID-19 e.g. lockdowns, temporary facilities closures etc. Rest assured we are still up and running and processing your IceMule orders within 1 business day! Click here for more details.   

Shipping Policy

We are pleased to offer free standard shipping anywhere in Australia and New Zealand across the entire IceMule range. All coolers are dispatched from Melbourne within 1 business day! We'll notify you via email when your IceMule is in transit, including an Australia Post tracking ID so you can monitor the progress of your delivery.

Please note: We are finding some Australia Post deliveries are being delayed due to major COVID-19 disruptions. While delivery timeframes do vary please allow approximately 2 weeks for your cooler to arrive.

Returns Policy

No matter what the reason, you may return any items within 90 days of delivery for a refund or replacement!

You should expect to receive your refund or replacement within 2-3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund or replacement more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), and the time it takes us to process your return once we receive it (3 to 5 business days).

If you need to return an item, simply visit our Contact page and fill out the form. We'll contact you via e-mail once we've received your message and will begin the process for returning your item.

Please note that we can only honor return/replacement requests from Authorized ICEMULE stockists. In some cases, unauthorized sellers show up in 3rd-party shopping sites and we cannot verify that the product you purchased is a genuine ICEMULE. In such cases, we may not be able to honor your return request.